What is the Friends and Family Test?
The Friends and Family Test helps our teams to understand whether you are happy with the service provided, or where improvements are needed.
It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
For further information on the Friends and Family Test see the NHS England website.
What will I be asked?
You’ll be asked about your overall experience of our service. You can rank your answer from ‘very good’ to ‘very poor’.
You’ll have the opportunity to explain your score by adding comments, and you may also be asked some follow-up questions.
Do I have to respond?
You do not have complete the Friends and Family Test, but if you do, your feedback will provide us with valuable information to help us provide the best possible experience of care for future patients. The feedback you provide is shared with staff to either make improvements or to celebrate and share good practice. We also use the feedback to look at the organisation as a whole in comparison to other NHS organisations.
Your answer will not be traced back to you, and your details will not be passed on to anyone. A friend or family member is welcome to answer the question if you’re unable to.
Take the Friends and Family Test
Visit our Adult Services’ Friends and Family Test survey page or Children’s Services’ Friends and Family survey page to give us your feedback.
Other Language Formats
Our Friends and Family Test is available in a number of languages. Click the buttons below to download the Friends and Family Survey Card in your chosen language format and return these to our experience and complaints team by using sirona.experienceandcomplaints@nhs.net or the freepost address on the other side of the cards.
If you require this document in an other format, please contact the Experience and Complaints Team using the details below:
T: 0300 124 5400*
E: sirona.experienceandcomplaints@nhs.net
* Calls from a landline are charged up to 10p per minute; calls from mobiles vary, please check with your network provider. This is not a premium-rate number.
