British Sign Language Video Interpreting Service
We are delighted to enable British Sign Language users to contact us using a British Sign Language video interpreter, via the InterpretersLive! service, provided by Sign Solutions.
The service is available on-demand seven days a week 8am – 8pm. You can also pre-book BSL video interpreters and other types of remote communication support for anytime and anywhere via any video platform of your choice.
BSL users can instantly communicate with us by video remotely or use when in person with Sirona colleagues.
How to access the service
Available on your phone, tablet or desktop InterpretersLive! enables you to contact us free of charge via a BSL Interpreter:
Download the App:
You will be able to contact the below services:
- Single Point of Access (SPA)
- Experience and Complaints Team
- General enquiries line
These teams can also direct you to the most appropriate service for you.
For troubleshooting and how to download the InterpretersLive! please see this guide on how to use the InterpretersLive app.
User Guide and Frequently Asked Questions
User guides are available to support users of the InterpretersLive! service. Please select an option for more information.
What is ‘InterpretersLive!’?
InterpretersLive! is a video interpreting service provided by Sign Solutions.
What types of interpreting are available via InterpretersLive!?
NRCPD British Sign Language Interpreters are available on-demand, and they can be pre-booked too.
You can pre-book:
- Lipspeakers
- Speech to Text reporters
- Relay Interpreters
- Makaton
What are the two types of video interpreting? VRS and VRI?
VRS
Video Relay service is when the people that want to communicate are all located separately from each other. The British Sign Language user and the Interpreter communicate over a secure video call, and the interpreter relays everything that is signed to the hearing person, the conversation relays back and forth from BSL to English and English to BSL.
VRI
Video Remote Interpreting is when the Deaf and hearing parties are together, and to communicate they dial a video interpreter via a computer, tablet or phone. The video interpreter translates between the parties in real-time.
How can I access the InterpretersLive! service?
You can click on the button to call that organisation via the link on their webpage or via the Interpreterslive! directory. On our Interpreterslive! Website.
You can also download the Interpreterslive! App. You can download this on Google Play or Apple store.
From the InterpretersLive! app you can use the directory to call organisations via a BSL Interpreter, instantly for free or just select ‘call a BSL Interpreter’ if you are a Personal or ATW customer.
Watch User Guide for further info.
Is it free to use InterpretersLive!?
InterpretersLive is free for you to make a VRS call to any of the following organisations: www.interpreterslive.co.uk/livecustomers
InterpretersLive! is also free to use when you visit any of the following organisations, trusts, councils and stores: www.interpreterslive.co.uk/livecustomers
Are the video interpreters NRCPD registered?
All the video interpreters are qualified and NRCPD registered.
What do I need to use InterpretersLive!?
A tablet, phone or computer, and internet connection, Or 3G/4G/5G mobile data signal.
Is InterpretersLive! secure?
Yes, as an ISO27001 , Cyber essentials and PCI accredited provider, our encrypted platform delivers safe and secure video interpreting service, via our Interpreterslive! App or secure weblink.
Can you pre-book InterpretersLive! or is it just on-demand calls?
Yes, you can pre-book NRCPD qualified British Sign Language Interpreters and other types of communication support 24/7/365.
Check out our on-demand availability on their website.
Can InterpretersLive! call me back?
Yes. If you provide your full name, email address and sms, they can call you back. If you miss the call, just call back into the InterpretersLive! service when you are next available.
How can hearing people call me?
They dial 0121 285 2733 from any phone and the Interpreter will then make an onward video call to you.
What if I miss a call back?
You will have an SMS and email containing the number that dialled you, so you can return the call when you are next available
Can I choose the BSL Interpreter I want?
Yes, if you want to pre-book a video or in-person interpreting session, they can book your preferred or named interpreter.
Can Sign Solutions help me with applying to ATW?
Yes, they are happy to provide advice and support applying for Access to Work.
Can you provide Deaf Awareness training?
Yes, they can provide Deaf Awareness training via online eLearning, or provide native BSL Deaf Awareness tutors to your premises or ours.
Privacy
Sign Solutions providers of InterpretersLive! are certified ISO 27001 and ISO 9001, all data is processed and held securely. As a certified organisation we are committed to continuous improvement and are externally assessed annually, to ensure progress is maintained.
