Keeping You Safe at Sirona Care & Health
General Information
Last updated: July 2026
Next review: July 2028
At Sirona Care & Health, the safety of our patients, families, carers and staff is our highest priority. Every day we strive to provide safe, compassionate, high-quality care. Although most care is delivered without problems, we recognise that sometimes things do not go as planned.
When a patient safety incident occurs, we are committed to understanding what happened, supporting those affected and learning from the experience. By identifying opportunities for improvement, we can continue to make our services safer for everyone.
Key Points
Your safety is our priority
We are committed to providing safe, effective and compassionate care. Patient safety is at the centre of everything we do.
We learn from patient safety incidents
When something goes wrong, we review what happened to understand why it occurred and identify improvements that can reduce the risk of similar incidents happening again.
Your experience is important
Patients, families and carers can provide valuable insights that help us understand an incident more fully. Your feedback helps us improve the care we provide.
We focus on learning, not blame
Our approach is centred on understanding systems and processes so we can make meaningful improvements, rather than placing blame on individuals.
What is the Patient Safety Incident Response Framework (PSIRF)?
The Patient Safety Incident Response Framework (PSIRF) is the NHS’s national approach to responding to patient safety incidents. It encourages healthcare organisations to focus on learning and continuous improvement, rather than carrying out the same type of investigation for every incident.
This flexible approach helps us identify the most appropriate response based on the circumstances of each incident and where the greatest opportunities for learning exist.
How We Respond to Patient Safety Incidents
Every patient safety incident reported to Sirona Care & Health is carefully reviewed.
Depending on the nature of the incident, our response may include:
- Reviewing clinical records
- Speaking with the healthcare professionals involved
- Understanding how systems and processes contributed
- Identifying improvements that can make care safer
- Sharing learning across our organisation
In some situations, we will carry out a Learning Response, which provides a structured way of understanding what happened and identifying improvements.
Involving Patients, Families and Carers
If you or someone you care for has been affected by a patient safety incident, you may be invited to share your experience.
A Family Liaison Officer may contact you to explain the process, answer any questions and discuss how you would like to be involved.
Your experience helps us understand:
- What happened from your perspective
- How the incident affected you
- What improvements could make care safer for others
Taking part is entirely your choice, and we will always listen with compassion and respect.
Patient Safety Partners
Sirona Care & Health values the experiences of patients, families and carers.
Patient Safety Partners work alongside healthcare professionals to help improve services, contribute to patient safety initiatives and ensure that the patient voice is represented when decisions are made.
If you are interested in becoming a Patient Safety Partner, we would be delighted to hear from you.
Email: sirona.psirf@nhs.net
Our Commitment to Safer Care
Improving patient safety is an ongoing commitment.
We will continue to:
- Learn from patient safety incidents.
- Listen to patients, families and carers.
- Support our staff to provide safe, high-quality care.
- Share learning throughout the organisation.
- Continually improve our services.
Working together helps us create safer care for everyone.
Further Information
If you would like to know more about patient safety or the Patient Safety Incident Response Framework, please contact us.
Telephone: 0300 124 5293
Email: sirona.psirf@nhs.net
You can also:
- Watch the NHS introduction to PSIRF.
- Read Sirona’s Patient Safety Plan.
- Learn more about patient safety at Sirona.
- Report a patient safety concern.
- Contact us if you wish to make a complaint or provide feedback.
