Planning Your Visit

This guide provides information to help patients, visitors, carers and new staff plan their visit to Castlewood Offices. It includes details about travel, parking, accessibility, building layout, and what to expect during your visit.

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Where Is Castlewood?

Address

Castlewood Offices
Tickenham Road
Clevedon
BS21 6FW

Contact Information

Telephone: 01934 888 888

Email: FACILITIES.HELPDESK@n-somerset.gov.uk

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Getting Here

 

By Car

Visitor parking is available on site.

• Guest parking is located on the right-hand side as you enter the main site.
• Designated accessible parking spaces are available near the building entrance and staff car park.

By Bus

The nearest bus stop is:

Castlewood Bus Stop
Approximately one minute’s walk from the building.

Bus routes serving Castlewood include:

• X5
• X6
• X7
• X10

Please check local bus timetables before travelling as routes may change.

By Taxi

Local taxi services include:

2Double7
Telephone: 01275 277 999

MBee’s Taxis
Telephone: 01275 880 666

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Accessing the Building

Entrance

Castlewood Offices has:

• Six entrances and exits
• Five automatic entrance doors
• Wide doorways suitable for wheelchairs and mobility scooters
• Temporary access passes available for visitors

Accessibility

The building offers:

• Step-free access throughout
• Accessible lifts
• A large service lift if required
• Accessible toilets on every floor

These features help make the building accessible for visitors with mobility needs.

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Building Layout

Castlewood Offices is arranged across three floors.

Key Information

• Sirona services are located on the second floor.
• Meeting and bookable rooms are available throughout the building.
• The building is square-shaped with a central courtyard.
• Passenger lifts are located on the right-hand side of the building.

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Reception Information

Please note:

Castlewood Offices does not have an active reception desk.

If you do not have an access pass, please arrange for someone to meet you and provide access to the building.

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What To Expect During Your Visit

Sounds

During your visit you may hear:

• Phones ringing
• People talking
• Meetings taking place
• Typing
• Microsoft Teams calls

Busy Periods

The building is often busier and noisier on:

• Tuesdays
• Thursdays

Visitors who prefer quieter environments may wish to consider this when arranging appointments where possible.

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Planning Ahead

Before travelling, it may be helpful to:

• Check transport arrangements
• Confirm who will meet you if you require building access
• Allow extra time if you have accessibility requirements
• Familiarise yourself with the building layout

Planning ahead can help make your visit more comfortable and less stressful.

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Further Information Available

This webpage provides a summary of the Castlewood Offices Location Guide.

The full guide includes:

• Building photographs
• Travel information
• Accessibility details
• Parking information
• Public transport guidance
• Information about sounds and sensory considerations

For complete information, please download the full Location Guide.