Planning Your Visit

This guide provides information to help patients, carers, visitors and new staff plan their visit to New Friends Hall. It includes details about travel, accessibility, facilities and what to expect when attending an appointment.

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Where Is New Friends Hall?

Address

New Friends Hall
Heath House Lane
Stapleton
Bristol
BS16 1EQ

Services Based at This Location

• Community Learning Disabilities Team North & Central
• Heart Failure Service
• Therapy Services
• Chronic Obstructive Pulmonary Disease (COPD) Service

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Getting Here

 

By Car

Parking is available on site.

• 34 parking spaces
• 2 designated accessible parking bays
• Free off-street parking is available on nearby roads

By Bike

Secure cycle storage is available.

• Bike shed located on the left-hand side of the building at the top of the car park
• Wall-mounted cycle rack available near the bin store
• Access to the bike shed is available via a code from reception

By Bus

Bus routes serving the area include:

• 17
• 24
• 50

Nearby bus stops:

• Glenfrome Road, Stapleton – approximately 8 minutes’ walk
• Morris Road, Lockleaze – approximately 9 minutes’ walk
• Elmcroft Crescent, Horfield – approximately 12 minutes’ walk

Please check local bus timetables before travelling as routes may change.

By Train

The nearest railway station is:

Stapleton Road Station

• Approximately 28 minutes’ walk from the building

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Accessing the Building

Entrance

The building provides:

• Double entrance doors
• Step-free access

For first-time visitors:

1. Use the buzzer at the main entrance.
2. Reception will give you access to the building.
3. Reception staff will assist you.

Regular visitors can speak to the administration team about receiving a keycard.

Building Layout

• Step-free access is available on the ground floor
• The building has two floors
• There is no lift available

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Reception and Waiting Area

Reception is located on the ground floor.

Reception Opening Hours

• Monday to Friday
• 9:00am to 2:30pm

Visitors are asked to:

• Sign in when arriving
• Sign out when leaving

Waiting Area

• Seating with armrests is available
• Waiting area located close to reception

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Toilets and Facilities

Facilities available include:

• Two patient toilets on the ground floor
• One accessible toilet

Please note:

• Baby changing facilities are not available

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What To Expect During Your Visit

Sounds

New Friends Hall can be a busy environment.

You may notice:

• General activity and conversations throughout the day
• The reception heater operating
• The door entry buzzer

There is also:

• A weekly fire alarm test every Thursday at 10:00am

Smells

No unusual smells are highlighted within the building, although typical healthcare and office environments may be present.

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Accessibility Information

New Friends Hall offers a range of accessibility features, including:

• Step-free access to the ground floor
• Accessible parking bays
• Accessible toilet facilities
• Seating with armrests
• Secure cycle storage

Please note that there is no lift, so upper-floor areas may not be accessible to all visitors.

Communication Support

Interpreter services can be arranged through Wordski.

If you require an interpreter, please speak to a member of staff before your appointment where possible.

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Further Information Available

This webpage provides a summary of the New Friends Hall Location Guide.

The full guide includes:

• Building photographs
• Travel information
• Accessibility details
• Reception and waiting area information
• Toilet facilities
• Service information

For complete information, please download the full Location Guide.