Planning Your Visit

This guide provides information to help patients, carers, visitors and new staff plan their visit to Yate West Gate Centre. It includes details about travel, accessibility, facilities and what to expect when attending an appointment.

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Where Is Yate West Gate Centre?

Address

Yate West Gate Centre
21 West Walk
Yate
South Gloucestershire
BS37 4AX

Services Based at This Location

• Musculoskeletal (MSK) Physiotherapy
• Minor Injuries Unit (MIU)
• Podiatry

Contact Information

Minor Injuries Unit (MIU): 0300 125 6800

MSK Physiotherapy: 0300 125 6555

MSK Email: sirona.mskservice@nhs.net

Podiatry: 0300 124 5855

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Getting Here

 

By Car

Parking options include:

• Drop-off area available outside the entrance
• Small car park directly outside the building
• Five designated accessible parking bays directly outside the entrance
• Larger free car parks available within a 4–5 minute walk near M&S and McDonald’s
• Two nearby paid car parks near the Leisure Centre and Courtside Surgery – parking can be validated for up to 2 hours for MIU and Physiotherapy patients

By Bus

The nearest bus stops are:

Magistrates Court

• Served by route Y2C

Morrisons

• Served by routes Y1, Y2, Y8 and 86

Wentworth

• Served by route Y1

Please check local timetables before travelling as services may change.

By Train

Yate Railway Station

• Approximately 0.9 miles away
• Around a 20-minute walk
• Step-free access and seating available at the station

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Accessing the Building

Entrance

The centre provides:

• Step-free access
• Two automatic double entrance doors
• Accessible entry route from parking areas

Please note:

• Doors automatically open from 8:00am
• For appointments before this time, doors can be opened manually

Building Layout

• Three-storey building
• Minor Injuries Unit and Physiotherapy services located on the ground floor
• Podiatry is located on the first floor at the top of the stairs
• Clear signage throughout the building
• Information boards available near the entrance
• Reception staff available to provide directions

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Reception and Waiting Area

Reception

The Minor Injuries Unit reception team can assist with:

• General enquiries
• MIU appointments
• Physiotherapy appointments
• Podiatry appointments

For MSK appointments, when you arrive:

1. Sign in using the self-service check-in screen.
2. Wait in the designated waiting area.
3. Reception staff can assist if required.

Podiatry do not need to check-in.

Wheelchairs are available on request.

Waiting Area

The waiting area provides:

• Plenty of seating
• Six chairs with armrests
• Access to a quieter space on request where available

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Toilets and Facilities

Facilities include:

• Three toilets on the ground floor
• Two accessible toilets with grab rails

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What To Expect During Your Visit

Sounds

Noise levels can vary depending on activity within the department.

You may hear:

• Conversations between staff, patients and visitors
• General clinic activity
• Children attending appointments, including occasional crying

Children and adults are usually seated in separate waiting areas.

Smells

There are usually no strong or noticeable smells.

Occasionally there may be:

• Mild medical-related odours associated with illness or injury
• Minimal cleaning product smells, as cleaning is usually carried out after closing hours

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Accessibility Information

Yate West Gate Centre offers a range of accessibility features, including:

• Step-free access
• Automatic entrance doors
• Accessible parking bays
• Accessible toilets with grab rails
• Wheelchairs available on request
• Reception staff trained to support a wide range of needs

Communication Support

The following support is available:

• Reception desk hearing support speakers
• Large print information on request
• Braille information on request
• Video interpreting services may be available
• British Sign Language (BSL) interpreters available on request
• Spoken language interpreters available on request
• Some staff trained in Makaton and British Sign Language

Please provide advance notice where possible if you require interpreter support.

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Safety Information

In the Event of a Fire

• Staff will guide visitors safely from the building.
• Fire exits are clearly marked throughout the centre.
• The assembly point is located in the staff car park at the front of the building.

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Further Information Available

This webpage provides a summary of the Yate West Gate Centre Location Guide.

The full guide includes:

• Building photographs
• Travel and parking information
• Accessibility details
• Reception and waiting area information
• Toilet facilities
• MIU, Physiotherapy and Podiatry service information

For complete information, please download the full Location Guide.