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General & Seasonal News

Quality Mark

By 8th November 2018March 17th, 2019No Comments

Our Telecare Service has been recognised for the Quality of its services.

The Quality Standards Framework (QSF) is an independent audit and certification programme for TSA, the industry body for Technology Enabled Care industry (TEC).

The team had to undergo a stringent audit which resulted in a recommendation for certification to the Framework; Chris Burfield, Telecare Lead is pictured below with this award.

The auditor summary said: “They are focussed on what is important to the business and continue to ensure that the customer is in the heart of decision making.

“Good collaboration and partnerships were very much in evidence during Audit and internal teams and partners work closely with one another. The team have positive plans for the future.”

Alistair Walter, Community Equipment and Telecare Service Manager, said: “We were very pleased to pass a very encouraging first audit to the demanding Quality Standard Framework Standards of the TSA. It showed excellent team-working which was very rewarding to hear.”