Off the Record Bristol (OTR) is a mental health social movement by and for young people. They provide mental health support and info to young people aged 11-25 across Bristol, North Somerset and South Gloucestershire. Their services are free, confidential, self-referral and provide a variety of support projects to combat mental and emotional health needs such as depression, anxiety, self-harm, OCD, abuse, eating disorders, family breakdown and substance abuse.

They work in schools, colleges and youth clubs to promote good mental health and provide tips and tricks to look after your wellbeing. One of their projects is The Resilience Lab, a stress-busting group workshop which shares guidance on how to deal with life’s ups and downs. They also provide specialist support for anyone identifying as LGBTQ+ and young people experiencing bullying, self-harm or wanting to campaign against mental health stigma. They see mental health much like physical health – it needs to be looked after and maintained. You can sign up for their  services online on the OTR website, or drop-in to one of their hubs – an informal space to learn more about what they do and how to look after your mental health.

You can also follow them on social media using the details below:

• Facebook: @OTRBristol
• X (Twitter): @OTRBristol
• Instagram: @OTRBristol

Main Switchboard

0808 808 9120 (Freephone)

Please note this number is operated Monday to Friday, 2-5pm. If leaving them a voicemail, please leave your number so they can call you back.

Email

hello@otrbristol.org.uk

For enquiries about North Somerset: northsomerset@otrbristol.org.uk

Address

Main address: 8-10 West Street, Old Market, Bristol BS2 0BH

Parking

There is on-street parking available on West Street and the surrounding roads, maximum stay two hours. Trinity Centre and Cabot Circus car parks are both within a five minute walk and offer longer stays.

Directions by car

From the M32: At junction 3, take the A4320 exit to Bath/A4. At the roundabout, take the 1st exit onto Easton Way/A4320. Use the right lane to stay on Easton Way/A4320. Continue straight to stay on Easton Way/A4320. At the roundabout, take the 3rd exit onto Lawrence Hill/A420. Continue to follow A420. Continue straight onto West St.

From the city centre / Cabot Circus: At St James Barton Roundabout (Bearpit), take the forth exit and stay on Bond Street. Continue onto Newfoundland St. You’ll see Cabot Circus car park on the right – swing around to the right to follow Houlton Street and Wade Street. Go past the Salvation Army then at the end of the road take a left and stay in the right-hand lane. At this point you follow the road around and Trinity Road becomes West Street. OTR is on the left-hand side.

Bikes

There are bike racks right outside the front of the building.

Bus

Many bus routes include a stop on Old Market St, a two minute walk from OTR.

When you arrive

Press the doorbell and someone will invite you in. Their is wheelchair access.

Making a complaint

Written complaints may be sent to OTR using the feedback page on their website.

If you would prefer to make your complaint verbally, this can be done on the phone (0808 808 9120) or in person to any of OTR’s staff, volunteers or trustees at any OTR premises or event.