Single Point of Access (SPA)

The Single Point of Access (SPA) is for people who require healthcare mainly in their own home in Bristol, North Somerset and South Gloucestershire. Our service sees people over the age of 18, or who are soon to be over 18 and are transitioning from children’s services. Visits can include wound care, catheter care, insulin administration, taking bloods, therapy and urgent community response referral.

Calls will be answered by our team of Health Navigators. For security, and in accordance with General Data Protection Regulation (GDPR) laws, we will ask for three bits of identifying information before proceeding with your request.

Depending on the urgency of the referral you may be passed to a Triage Clinician to review your care, or directed to your local Integrated Neighbourhood Team.

We are unable to provide visit times or confirm the names of nurses who will be visiting.

If your call is not urgent, you may experience delays in being answered. Our peak times for calls are 8am – 10am and 3pm – 6pm.

We are not an emergency service. In a life-threatening emergency, please continue to dial 999 immediately. See details of when to call 999.

We can only direct you to community services. To access information about other local NHS services, or if you require urgent medical help but an unsure where to go, dial 111 or visit 111.nhs.uk at any time.

You can contact our SPA team by calling 0300 125 6789 24hrs a day, 365 days per year.

Outside of these hours, this number will be answered by colleagues in Sirona’s Out of Hours Service who will be able to assist you.

If you are a referring Health Care Professional and your referral requires a visit within 48hrs, please call 0300 125 6789.  For non-urgent referrals requiring visits +48hrs, please use our email referral process or raise a managed referral on EMIS.

(attached Bloods/Therapy/Non Urgent referrals forms)

Email – Bristol
Email – North Somerset
Email – South Gloucestershire

We aim to process non-urgent referrals within 48hrs of receipt.

The Integrated Care Board’s Remedy website also has details of the different referral pathways.

We welcome your feedback. Please see our feedback pages for complaints, concerns and compliments.