Our Values
Values we believe in
Our core value that underpins everything we do is Taking it Personally – a commitment to treat you as we would our own loved ones:
Our Taking it Personally behaviours were developed by staff for staff – our Friends and Family Test results and feedback from other surveys illustrate how they are being put into practice every day.
Courtesy & Respect
A Welcoming and positive attitude
Warm, friendly and interested in you
Value and respect you as an individual
Warm, friendly and interested in you
Value and respect you as an individual
So people feel WELCOME
Caring & Supportive
Attentive, responsive and take time to help
Take responsibility for our own actions
Mindful of privacy and dignity
Take responsibility for our own actions
Mindful of privacy and dignity
So people feel SUPPORTED
Effective Communication
Listen to people and answer their questions
Keep people clearly informed
Involve people
Keep people clearly informed
Involve people
So people feel VALUED
Effective & Professional
Safe, knowledgable and reassuring
Effective care/responses from joined up teams
Organised and timely, looking to improve
Effective care/responses from joined up teams
Organised and timely, looking to improve
