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About us

Who we are

Our aim is to be there when you or your family or carer need us most and help you stay as independent as possible.

We look after adults and children at home and at school. Our thousands of staff work across Bristol, South Gloucestershire and North Somerset.

We are very proud that our most recent Care Quality Commission rating for the care our staff provide is Outstanding. Read the latest report.

A not-for-profit social enterprise, we are funded by the NHS and local authorities. NHS care is free at the point of delivery. We are committed to serving our communities as a Community Interest Company, our activities provide benefit to all members of the population of the areas we cover.

Taking it Personally

Discover the values every member of our team hold dear and the foundations on which we provide care

our values

We are innovative in the way we deliver services to people and adopt the latest techniques in health and social care. This approach helps us to promote safe and high-quality services to meet the needs of people, their families and their carers.

Training, education and support for our staff is a crucial part of care innovation. We empower our staff to create their own ideas to make our services more responsive for the people who use them.

We work with individuals and partner organisations to make sure the care you receive is as joined-up as it can be and that everyone involved in your care knows what you need and when.

We also provide some services with partners, for example the Community Children’s Health Partnership in Bristol, South Gloucestershire and North Somerset.

We are involved in Healthier Together, the STP (Sustainability and Transformation Plan) in Bristol, North Somerset and South Gloucestershire.

Our Board is responsible for the day to day running and management of Sirona’s business. It is made up of our Senior Leadership Team of Executive Directors who are full time senior staff and an independent lay Chairman and Non-Executive Directors.

The Executive Directors bring to the Board clinical, operational and commercial experience and expertise while the Chair and Non-Executive Directors bring their skills and experience from a wide variety of roles in the community and in social and commercial enterprises.

The Board is accountable to the Members* of Sirona for its management of the organisation. The role of a Members is similar to that of a shareholder in a public limited company, except a Sirona Member does not hold any financial interest. Members perform this corporate governance role by receiving regular reports about our performance and participating in Members’ meetings and in general meetings.

We judge our success by listening to the views of those using our services. The real examples of the care and support given by our staff, with skill, compassion and respect, we know are a credit to us.

Our ongoing commitment to our service users is that we will provide services as we would wish to receive them ourselves, or for those we love.

Our ongoing commitment to our staff is that we will continue to value the huge contribution they make to Sirona’s success and we will always treat them fairly and with respect.

By us all working together, we will continue to strive for excellence in all we do.

You can meet our Senior Leadership Team, Board and Members below.

The Board is accountable to the Members of Sirona for its management of the Company.  The role of a Member is similar to that of a shareholder in a public limited company, save that a Member has no financial interest in the Company.  Members perform this corporate governance role by receiving regular reports on the Company’s performance and participating in Members’ meetings and in general meetings of the Company.

The overall responsibilities of members are derived from a combination of statute, common law, the Company’s Articles of Association and any additional rights agreed through a members’ agreement. These include, but are not restricted to:

  • Approving certain major transactions (e.g. property; loans)
  • Changes to the Company’s constitution;
  • Approving the appointment and re-appointment of the Company’s auditors;
  • Amending the Articles of Association
  • Ability to call a general meeting
  • Petition for a winding up order

The role of Members in governance is therefore an important one and members are appointed because they have an appropriate combination of expertise, experience and capacity to contribute to these key governance roles.

In addition to their governance responsibilities, Members also have wider responsibilities in contributing to the success of Sirona through:

  • Acting as an ambassador for the Company and championing its services
  • Being a sounding board for major strategic issues or decisions and responding to requests for comments or views
  • Being represented on the appointing panel of all Board Members
  • Monitoring and reviewing the performance of the Board especially in relation to ensuring that Sirona remains consistent to its community interest, vision, values and core offer
  • Being a ‘critical friend’ of the Company
  • Abiding by the standards of conduct

Constitution of Members

Classes of membership
% vote
No. of Members
Service users
Strategic partners
Independent partners

Our Strategy for the Future

Our vision is for Improved Outcomes for All. This means the outcomes that matter you and working with you to achieve your goals.

Ensuring this is for All is our commitment to make our services really accessible, so we give everyone the opportunity to enjoy the best health and wellbeing they can.

To support us in doing this, we have set ourselves the Mission of One You, One Sirona, One System.

See our business plan to find out more.

One You

One You is about seeing you as an individual – putting you at the centre of everything we do and seeing you as a person first. We will focus on achieving your aspirations and tailoring what we do to your needs and unique circumstances.

One Sirona

One Sirona means harnessing our full range of talent and experience and ensuring the “whole” really is greater than the sum of our parts. Working together makes us stronger as we use our experiences of the past two years.

One System

One System is to ensure that, in the same way as we will harness our strength as a single organisation, we also work with others across our healthcare system to ensure our staff can fulfil their potential. This will help ensure you receive joined up care to meet your needs.

We have also set out our key Strategic Objectives under the following five areas:

Our Communities: achieving better health for all; reducing inequalities and putting individuals at the heart of everything we do.

Our People: making Sirona a great and inspiring place to work.

Our Services: ensuring these are safe, of high quality and follow best practice.

Our Partners: delivering more for individuals and communities by working together

Our Sustainability: protecting our environment and ensuring we make the best use of public monies

Senior Leadership

Sue Porto

Chief Executive

Sue was appointed in June 2023 and is an experienced Chief Executive and Non Executive Director across the public and not for profit sectors – most recently as CEO at the Brandon Trust and as a Non Executive Director within the NHS
Sue is passionate about ensuring everyone can access the support they need to live their best possible lives and one where they can thrive and will be ensuring tackling inequalities is at the forefront of our work as we lead the transformation of services in the communities we serve.
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Dr Julian Fleming

Chief Digital and Information Officer

Julian joined Sirona as the Chief Digital and Information Officer in June 2022.

Julian is a qualified doctor and experienced healthcare executive. He has expertise in digital health transformation, health information science, analytics, and operations management. He also has a clinical background in acute and emergency care.

He is passionate about the pragmatic application of technology to improve healthcare quality by improved design and increased efficiency.

Rob Smith

Interim Chief Operating Officer

Rob joined in January 2024 and brings a wealth of experience as a former NHS Director with experience across acute, primary care and community services. He has delivered challenging operational targets in both Urgent and Elective Care and is highly skilled in system wide leadership and organisational collaboration at ICB and provider level. His most recent experience was as a management consultant in Urgent Care Improvement.
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Penny Agent

Chief Therapy and Allied Health Professional Officer

Penny joined Sirona in February 2023. She has been a director of AHPs for more than 10 years representing AHPs, pharmacists, psychologists, biomedical and health care scientists at the top tier of leadership. In 2020 she was in the first national cohort to complete the clinical executive fast track scheme with the NHS Leadership Academy. Her most recent role was as Director of Operations and Partnerships at Guys & St Thomas NHS Foundation Trust.

A physiotherapist by background, Penny specialised in caring for those with Cystic Fibrosis and other respiratory conditions and has led clinical practice, led the development of national standards, research and education all of which has enabled her to be part of international networks

Dr Sonya Wallbank

Chief People and Culture Officer

Sonya joined us in September 2023. She is a consultant clinical psychologist by background with extensive experience in understanding how colleagues keep well when delivering complex work demands, even in the most difficult of circumstances. She has senior experience across the health and care sector in a range of different settings and has been involved in the delivery of large-scale transformation and organisational development programmes of work. She is passionate about the continuous development of people and working with system and provider colleagues to ensure the best collective outcome.
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Mary Lewis

Chief Nursing Officer

Mary joined Sirona in April 2020 as our Chief Nursing Officer from North Somerset Community Partnership (NSCP) where she was Director of Nursing and Therapies.

Mary set up and holds the position of Trustee on the Lifetime Children’s Trust, worked as an Executive Nurse with the Bath and North East Somerset Primary Care Trust and held the Deputy Director of Nursing role at the Royal United Hospital in Bath before joining NSCP in 2016.

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Philip Dunn

Interim Director of Strategy and Transformation

Philip joined us in November 2023.
Philip has extensive knowledge of strategy, portfolio, programme and project management, change, transformation, and performance improvement having worked in both the public and private sectors.
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Dr Kathryn Bateman

Chief Medical Officer

Kathryn joined Sirona in March 2023 from University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) where she has been working as Associate Medical Director for Transformation and Partnership Working.

Kathryn has also been joint clinical lead for NHS@Home, Clinical Chair for the Division of Medicine at UHBW and Regional Lead for Adult Cystic Fibrosis and is a Consultant in Respiratory Medicine specialising in Adult Cystic Fibrosis. She is passionate about holistic and multi-disciplinary approach to care and working with people as partners in managing their health.

Kathryn is our Caldicott Guardian

Picture of Laks Khangura as our Interim Chief Finance Officer.

Laks Khangura

Interim Chief Finance Officer

Non-Executive Directors

Amanda Cheesley


Amanda Cheesley joined Sirona at the end of 2017. She is a qualified nurse who is the UK professional lead for End of Life Care and Long Term Conditions at the Royal College of Nursing.

She has worked at Guy's Hospital in London, as a member of the Mountain Rescue Team in the Lake District and as the Matron for the Eskdale Centre.

Amanda has also worked in Bristol and South Gloucestershire in various roles including being a district nurse and Service Manager of Intermediate Care in South Gloucestershire.

In 2015 she took part in the Clipper Round the World Sailing Race raising money for Breast Cancer describing it as an experience that fluctuated between complete terror, exhaustion and exhilaration!

She was drawn to the role at Sirona as she shares the values and ambitions of involving people including staff in developing and improving care but also because she wanted to give something back to her community.

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Dr Barbara Brown

Vice Chair

Barbara joined Sirona in April of 2021.

Prior to joining Sirona Barbara has held senior leadership roles in the charity, public and private Sector working locally, nationally and internationally. Barbara is a Criminal and Family Civil Justice Magistrate and Consultant and has held Trustee and Non-Executive Directorship roles specifically supporting the systemic dismantling of structures of inequality. She is passionate about using data led conversations to bring about lasting organisational change.

Barbara lives locally in South Gloucestershire and is the proud mother of two sons.

Paul May

Non-Executive Director

Paul joined Sirona in August 2015 as he believed the opportunity for front line staff to work together for the benefit of our community was so crucial to more joined up care that he wanted to be part of making that happen. Paul is also a councillor with Bath & North East Somerset Council serving Publow and Whitchurch ward.

He has around 50 years of public sector experience including non-executive directorships with health organisations and believes the staff are our most valuable asset.

Simon MacSorley, Non-Executive Director

Simon MacSorley

Non-Executive Director

Simon joined Sirona in April 2020. His professional background is in Estates Management and he has worked at executive level in the healthcare, education and charity sectors as well as holding other non-executive Director roles.

He is also Chair of a charity which provides investment funding to improve the quality of care services for older people and he is Vice-Chair of a multi-academy trust managing seven schools in South Gloucestershire.

He wanted to join Sirona as he is committed to improving healthcare services - particularly in his own community area. He is married with two children and lives in Downend, Bristol.

Lorna Harrison Non Executive Director

Lorna Harrison

Non-Executive Director

Lorna joined Sirona in October 2020 and is Chair of the Audit and Assurance Committee.

Prior to joining Sirona Lorna held a similar role within North Somerset Community Partnership and was a Non Executive on a housing association.

During her career Lorna held Director positions with Wrigley / Mars Confectionary company and worked in the UK , Germany and USA, where she held Finance, logistic and Procurement roles.

Lorna now lives in North Somerset and is passionate about working within the local community to support a healthier and fairer environment.
Lorna is married and has two grown up children.

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Anil Patil

Non- Executive Director

Ani became a Non-Executive Director in May of 2022.

Anil is a former barrister specialising in children, family and matrimonial finance law, with an expertise representing unaccompanied minors fleeing persecution. He was later an entrepreneur and held Starbucks Coffee’s first franchisee globally.

He now volunteers in a range of roles including mentoring looked after children; as a carer of children with life limiting conditions and an ambassador at Naomi House Hospice; part of Oakhaven Hospice‘s community befriending service; and as an independent member of a fostering panel.

Service User Members

Ron Hardie

Service User Member

Please tell us a little about yourself

I am a retired Aerospace senior manager, during my career I worked abroad a lot as a quality management systems lead assessor, I have worked in Russia, China, S Korea and the USA and Europe and many others in between! I have held a number of voluntary roles – as a Parish councillor and chair for 15 years, I am vice chair of community engagement group and chair of the trustees of Cadbury Heath Hall. In addition I was a school governor for 12 years.

Why did you want to become a Member of Sirona?

Having had a bit of a medical emergency a few years ago I was really impressed with the way Sirona integrated into my care and the opportunity to influence, in some small way, toward their development was too good to miss!

What do you hope to achieve as a Member?

I hope to be able to bring some of my experience from a different view point into play and contribute in whatever way I can.

What do you think the future holds for Sirona?

I think the future is bright and Sirona can be a large part of that by continuing to provide care in a proactive and meaningful way, never forgetting the patients of course.

What message do you have for staff?

Firstly a massive ‘Thanks’ for all you have done in the last few challenging months ,keep doing it and make this organisation the best and the benchmark.

Please can you tell us something about yourself that not many people might know?

So many things so just a couple ,I am a licensed radio amateur and work extensively with emergency comms ,I am deputy controller for Bristol and Somerset ,I am also a fanatical fly fisherman and help to run a club with over 200 members.

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Lloyd Williams

Service User Member

My career began in engineering but time off sick due to a knee injury enabled me to review what I wanted to do and I then spent 7 happy years working for the Brandon Trust, a charity supporting people with learning disabilities to function in the community.

I moved to AWP and spent the last 10 years as an HCA in a medium secure environment. I really enjoyed supporting people to get better and slowly return to needing less intensive support.

Last August on my way into work I was knocked off my motor bike sustaining a spinal cord injury and am now paralysed from the chest down. I’ve spent the last year adjusting and working out the best ways in which to manage for the future – something that is still ongoing.

Why did you want to become a Member of Sirona?

As someone who has experienced care from Sirona (in-patient rehab, D2A and community nursing) I’ve been impressed by the quality of care I’ve received.

As someone who has worked “on the coalface” of health and someone who will continue to be a user of services for many years to come I’m keen to be able to influence.

I also have a background in health and safety and can see issues from many angles and look to find solutions.

What do you hope to achieve as a Member?

Supporting service improvements, from both the staff and service user perspective.

What do you think the future holds for Sirona?

Challenges in recruiting and retaining staff. Changes to the way in which community services are delivered. The ongoing challenge of trying to do more and yet maintain quality.

What message do you have for staff?

I see how hard you work. I know community services don’t often hit the limelight like emergency services do but please be very aware that your patients value you more than you will ever know.

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Amanda Threlfall

Strategic Member

Please can you tell people a little about your background?

Carer for my husband after leaving work when his health declined. Spent 27 years in the pharmaceutical industry.

I love swimming but since being a carer have had to give this up. Our shared hobby was photography, which I still very much enjoy. I am also a keen gardener and DIY’er and aspiring artist in both oil and watercolour paints as well as sketching and drawing.

Why did you want to become a Member of Sirona?

To help be a voice for clients (service users), and to improve the services.

What do you hope to achieve as a Member?

It will help me to learn more and understand issues from different perspectives. To be part of a team that puts patients and carers at the heart of the operation.

What do you think the future holds for Sirona?

I hope it will be good, and as the chair of the Connected project I hope that they will successfully engage and enhance the chances of success in what is bound to be challenging.

What message do you have for staff?

Please work with carers as part of the care team and communicate with them as you would with any professional. Carers are experts in their role, but also need to feel valued and supported.

Please can you tell us something about yourself that not many people might know?

I once had a photograph published in a South West coast guide book.

Illustration of head and shoulders to indicate vacant post


Could you be a Member of Sirona?

We're currently recruiting for new Members to join our Board. To find out more and apply, follow the link below.

Staff Members

Neil Gokani

Specialist Community Children’s Physiotherapist

Please tell us a little bit about yourself

I am a Specialist Community Children’s Physiotherapist and have worked in the NHS for 19 years. I live in Bristol and serve the local community in the heart of Bristol.

Why did you want to become a member of Sirona?

I believe that Members are vital to steering and shaping Sirona and I strive to have some influence on how Sirona develops and grows within our community.

What do you hope to achieve as a Member?

I endeavour to contribute positively to decision making and ensuring a balanced decision is reached for the organisation and ensuring Sirona can deliver on its social value commitments to our local communities.

What do you think the future holds for Sirona?

I am very positive about the future of Sirona and I envisage that Sirona continues to work in partnership with our local community to continue to build on the strengths of our services and transform the way we deliver services to meet the needs of our community.

What message do you have for staff?

I want to serve our staff and I strive to act as an ambassador for Sirona as well as championing Sirona’s services I also want to highlight the importance of staff wellbeing.

Please can you tell us something about yourself that not many people might know?

I’m an avid travel photographer in my spare time and have won awards as well as having had my work displayed in a national museum.

Illustration of head and shoulders to indicate vacant post


Could you be a Member of Sirona?

We're currently recruiting for new Members to join our Board. To find out more and apply, follow the link below.
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Carole Pugh

I originally come from Shropshire, and have lived in Bristol for over 18 years. I initially trained as an Enrolled Nurse, and later converted to first level registration. I have worked in a variety of healthcare settings - orthopaedics, nursing & residential homes, care of the older person, acute stroke and rehabilitation, districting nursing and at present I work in SPA as a Triage Clinician. I am married, with one daughter, who is currently studying for her ‘A’ levels, and finally there is Radar, who is a two year old German Shepherd crossed with Akita/Husky.

Why did you want to become a Member of Sirona?

I want to make a difference to patients, families and staff. Currently Sirona is going through many changes, and I hope that my experiences can bring something to the table.

What do you hope to achieve as a Member?

I hope to make a difference, and have an impact with the future of Sirona.

What do you think the future holds for Sirona?

Sirona is going through transformation at present, and I hope that this will provide the best care for patients, and support for all staff.

What message do you have for staff?

Communication is key. We are all cogs in a wheel, but if you take one cog out this wheel becomes a little bumpy. So the emphasis is on us working together as a team.

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Lauren Deadman

Clinical Systems Facilitator

Please tell us a little bit about yourself

Originally from Essex, I moved to the South West nine years ago with my partner Joe. Following a decision to change career from working in the retail sector, I joined the Systems Team working on the Post Deployment of SystmOne. For the last six years I have worked as part of a team to successfully deploy EMIS Web to thirty two services, supporting the business analysis and configuration of EMIS as a Clinical Systems Facilitator. I am also Sirona’s representative on the national EMIS Enhancement Requests Board.

Why did you want to become a member of Sirona?

In my time with Sirona, I have been given lots of fantastic opportunities to learn so much about health care. I wanted to become a member so I could challenge myself to learn more to further support and promote Sirona.

What do you hope to achieve as a Member?

I want to be part of a group, working together that helps to support and guide Sirona’s very exciting future. I want to bring my personality and enthusiasm to the role by sharing my skills, which I have gained from working in IT.

What do you think the future holds for Sirona?

The future of Sirona is one I am very proud to be a part of. The coming together of our three areas is a very exciting time. I see lots more collaborative working through our wealth of knowledge, IT systems and great passion for the care & health of the community we serve! We can only grow stronger together as we navigate the ‘new normal’!

What message do you have for staff?

Sirona has come together in an amazing way in the recent months, which shows how we remain committed to providing the community with the highest quality health and care services. I am very grateful and excited about this new opportunity. I am looking forward to working closely with the other Members of Sirona, and learning more about how I can play a part in continuing to support the organisation.

Please can you tell us something about yourself that not many people might know?

I am a qualified hairdresser. I trained when I was 17, and although I loved the creativity of the role I decided to take a different path. I do the odd haircut from time to time which has come in handy lately.

Strategic Members

Picture of Hayley Verrico

Hayley Verrico

Strategic Member

I am a qualified social work practitioner and have a Post Graduate Degree in Management Studies. I have worked in adult social care for 30 years in a variety of roles spanning health and social care and therefore have a wide knowledge base. I have also contributed to the growth in caring for people in the community and have a passion and skill in identifying change that will make a difference to the residents that both health and community care serve.

I am currently the Director of Adult Social Care and a member of the Corporate Leadership Team at North Somerset Council and as part of the team lead on developing and designing the organisation’s corporate aims and priorities. I am also responsible for reporting to Elected Members, the Care Quality Commission and to the Department for Health & Social Care.

I am married and have 2 lovely grandchildren who I adore spending time with.

Why did you want to become a Member of Sirona?

Sirona Care & Health are the community health provider in North Somerset and in my role as the Director for Adult Social Services, I work closely with the Sirona senior management team to manage the demand for care and health services, design news ways of working, share intelligence and build integrated models of health and social care. By being a member, I would like to be assured that the ambitions for Sirona meet the future needs of our population.

What do you hope to achieve as a Member?

I hope to bring a critical and reflective view of performance and how this translates into improved outcomes for people. I will also offer a professional view on Sirona’s business plans and ensure that they are realistic, achievable and measurable and deliver good quality outcomes for residents. Given that I am responsible for setting the strategic direction for adult social care, I hope to bring ideas and concepts to the board that will better join up the health and social care strategies and agendas

What do you think the future holds for Sirona?

Sirona have very ethical values and are passionate about delivering good quality care to the residents of Bristol, South Gloucestershire and North Somerset. I see Sirona growing their service and engaging well with the Integrated Care Partnerships which are the key delivery platforms for meeting and improving population health.

What message do you have for staff?

I am delighted to be joining Sirona’s members group and will dedicate the time and energy needed to ensure that I can fully contribute to the future development of Sirona.

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Emma Doney

Strategic Member

My social care career started in 2008 when I took a part-time job as a support worker for vulnerable children and adults in both residential and respite settings. I also have experience of resettling people back into their own homes after rehabilitation for an acquired brain injury.

After graduating from university, I went on to gain my Level 5 Diploma in Leadership and Management as well as being involved in a number of project and programme management roles.

During this time, my grandmother developed Alzheimer’s Disease and was provided with less than adequate social support, despite the expensive care home fees! As I lost my own mother aged 9 to Leukaemia, a type of blood cancer, this was particularly devastating as my grandmother and I were very close. This spurred me on to, one day, look to improve social support for vulnerable people.

After a brief spell in marketing, and the birth of my first daughter, Adorno Companions was established. As an organisation with a social purpose, we have one main aim: to support older people to live the best life in later life.

I am married and have 2 daughters aged 1 and 4 as well as a gorgeous golden labrador. In my spare time I enjoy taking part in as many different sports as I can fit in including tennis, surfing, cycling, running and stand-up paddle boarding.

Why did you want to become a Member of Sirona?

As the Managing Director of a support work organisation, Sirona’s core values really resonated with me. Having experienced bureaucracy getting in the way of my grandmother’s care, it has driven my own organisation to develop dynamic processes, which are client and staff-led, similar to Sirona’s.

I am therefore delighted to have been invited to become a strategic member in shaping our communities’ future primary care and making sure, with time, procedures and initiatives innovate.

What do you hope to achieve as a Member?

Provide a balanced viewpoint of what it is like to be a small local business owner, the relative of a service user and a service user myself with young children.

What do you think the future holds for Sirona?

As a C.I.C, I believe Sirona’s future looks really positive!

What message do you have for staff?

Until you spread your wings, you will have no idea how far you can fly.

Please can you tell us something about yourself that not many people might know?

In a previous, scientific life, I was a qualified weather forecaster!

Illustration of head and shoulders to indicate vacant post


Could you be a Member of Sirona?

We're currently recruiting for new Members to join our Board. To find out more and apply, follow the link below.

Independent Members

No picture available

Steve Strong

Independent Member

I have recently retired after a career in NHS and Social Care jobs, mostly within Learning Disabilities. I have lived in Bristol for over 30 years and am actively involved with a number local voluntary organisations.

Why did you want to become a Member of Sirona?

I have a strong interest in personalisation and health inequalities. Sirona are committed to doing a great job on these issues and I want to support these efforts.

What do you hope to achieve as a Member?

Evidence of clear and measurable progress on key priorities, such as reducing health inequalities.

What do you think the future holds for Sirona?

Challenging times, with a changing local infrastructure and funding pressures.

What message do you have for staff?

That your work can have a major effect on peoples quality of life.

Illustration of head and shoulders to indicate vacant post


Could you be a Member of Sirona?

We're currently recruiting for new Members to join our Board. To find out more and apply, follow the link below.