Some of our services have started using a new system called DrDoctor to make it easier and clearer to manage appointments and stay informed.
This change is designed to improve your experience by making communication faster, more reliable, and more convenient.
What this means for you
As part of this update, you may now receive text messages about your appointments from:
+44 7860 039 092 (DrDoctor)
These messages may include:
- Appointment confirmations.
- Helpful reminders.
- Important updates about your care.
Using DrDoctor helps us to:
- Reduce missed appointments by sending timely reminders.
- Offer appointments more efficiently, helping to reduce waiting times.
- Keep you informed quickly, including updates that may affect your care.
- Make it easier to access information about your appointments.
- Free up staff time, so teams can focus more on providing care.
Manage your appointments online
You can find out more about how to manage your appointments, including what to expect from DrDoctor, on our managing your appointments page.
What’s coming next
Over time, more features will be introduced to make things even easier, including:
- The ability to reschedule appointments
- Two-way messaging with services
- Digital forms and assessments
- Access to letters online
Overall, this is part of our ongoing work to provide a more convenient, responsive, and person-centred service.
